Protect your identity.
Scams, shams, and other flimflams are out there. Learn how to protect yourself and your family.
Think you’ve been targeted?
Contact us right away. If your debit card is lost or stolen, call (800) 472-3272.
Stay a step ahead.
Simple habits go a long way toward keeping your money and information safe.
Guard your numbers
Protect your account numbers, plastic card numbers, PINs (personal identification numbers), and passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.
Be careful who you tell
Use caution when disclosing your account numbers, social security numbers, and other personal information. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, beware. Official credit union staff will have access to your information and will not have to ask for it when we initiate a call to you.
Keep your information current
If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
Slow down
Scammers often try to create a sense of urgency. Be wary of unexpected calls, texts, or emails that pressure you to act fast, send money, or share information.
Check before you click
Think twice before clicking links or opening attachments from people or companies you don’t know. When in doubt, contact the company directly using a phone number you trust.
Review your accounts
Look over your account activity and statements regularly. If you see something you don’t recognize, let us know right away.
If your identity is stolen.
Acting quickly can help limit the damage. Here are the first steps to take.
Contact us.
Call or text us at (936) 295-3980 so we can help protect your accounts. If your debit card is lost or stolen, call (800) 472-3272.
Report it to the FTC.
Visit IdentityTheft.gov to report the theft and get a recovery plan.
Contact a credit bureau.
Reach out to Equifax, Experian, or TransUnion to place a fraud alert or credit freeze on your credit file.
Follow the checklist.
Our identity theft victim checklist walks you through what to do next.
Educational resources.
Learn how to spot scams and fraud, and what to do about them.
Identity theft prevention videos
The best way to protect yourself is to be cautious. Watch a short video about scams meant to trick people into sharing information that thieves use.
Watch videosRecognizing scams, fraud, and identity theft
Common scams and frauds, plus protection and detection resources from USA.gov.
Learn moreIf your identity is stolen
A checklist of next steps and additional resources for victims.
Read the checklistFree help from GreenPath
Learn about identity theft, fraud, and scams through our GreenPath partnership.
Learn moreWe’re here to help.
Questions about fraud or keeping your accounts safe? Our team is happy to talk it through.
Or visit us at 250 FM 2821 Rd W, Huntsville, TX 77320. Hours & locations
Links to third-party sites are provided as a convenience. CSCU does not manage their content, and their privacy and security policies differ from ours.
Federally insured by NCUA. Deposits are insured up to $1,000,000: up to $250,000 by the NCUA and up to $750,000 by Excess Share Insurance Corporation (ESI). Equal Housing Opportunity.